Supporting Telefónica’s Global Digital Workplace
As part of Telefónica’s Workplace Department, METRICA’s consulting team plays a key role in addressing the engineering and technical management needs of TGT. Our mission: support Workplace Managers across Telefónica S.A., T Digital España, TGT, and their global management units by exporting best practices and operational knowledge acquired over years of collaboration.
This project, active since January 2019, represents not just a service contract, but a strategic partnership that continues to evolve and add value.
Scope and Technical Focus
Our team provides end-to-end support in key digital workplace services, offering both strategic consulting and hands-on engineering capabilities.
Key responsibilities include:
- Technical support for Workplace Managers at the corporate and global level.
- Engineering-level problem solving for digital collaboration platforms.
- Governance, standardization, and improvement of workplace systems.
Technologies and platforms involved:
- Microsoft Office 365 Suite: Exchange, SharePoint Online, Teams, OneDrive, Skype for Business (SfB), MFA, RMS, DLP
- Active Directory
- SCCM
- Powershell scripting
- Microsoft Intune
- Autopilot
- VoIP services via Microsoft Teams
- Microsoft Identity Manager (MIM 8)
- Premier Microsoft Support
This wide-ranging technical stack allows us to provide Telefónica with both reactive and proactive services, adapted to enterprise needs.
Long-Term Collaboration with Proven Results
What began as a support role has evolved into a strategic consultancy embedded in Telefónica’s digital transformation roadmap. By integrating knowledge of Telefónica’s infrastructure with expert-level command of Microsoft technologies, our consultants have helped:
- Streamline communication across digital platforms.
- Improve service performance and reduce time to resolution.
- Ensure global consistency and security across workplace environments.
Advanced English proficiency has also been essential in supporting Telefónica’s global stakeholders and working with international teams and vendors.
Empowering Global Workplaces Through Expert Consulting
With over five years of continuous collaboration, this success story is a testament to METRICA’s ability to deliver consistent value in high-demand, enterprise-scale environments. We’re proud to be a trusted partner in Telefónica’s global workplace evolution — offering not just solutions, but insight, reliability, and ongoing innovation.
