Talent and people are the true drivers of digital transformation. At METRICA, we believe sustainable growth in the IT sector is built on commitment, expertise, and the ability to connect technology with people.
In this new edition of our series “Getting to Know the People Behind METRICA,” we introduce Isabel Liendo, Service Delivery Manager in IT Staff Augmentation, whose professional journey reflects growth, strategic vision, and a strong human‑centered approach to technology services.
From Venezuela to Peru: A Career Built on Commitment
Isabel was born in Venezuela and grew up between Caracas and Aragua, where she earned a degree in Tourism Business Administration. She began her professional career at the main electric power company in Caracas, an experience that shaped her perspective on leadership, discipline, and professional responsibility.
Eight years ago, Peru became her second home. There, she continued developing her career and expanded her expertise with a diploma in Human Resource Management, strengthening her focus on people management within corporate environments.
Joining METRICA and Professional Growth
In 2024, Isabel joined METRICA initially to conduct a consulting engagement within the operations area, now known as Service Delivery. From her first interaction with the company, she was impressed by METRICA’s collaborative culture, close‑knit environment, and genuine commitment to people.
As the organization evolved, so did her role. Today, she serves as Service Delivery Manager in IT Staff Augmentation, leading a key function focused on managing and supporting IT professionals assigned to technology projects.
IT Staff Augmentation and Service Delivery: Connecting Clients and Talent
Effective IT Staff Augmentation services require strategic management to ensure both client satisfaction and employee development.
In her current role, Isabel is responsible for:
- Aligning client needs with the right IT talent
- Overseeing the assignment of professionals to technology projects
- Monitoring performance and professional growth
- Ensuring service quality and operational excellence
- Promoting motivation, engagement, and employee well‑being
Her approach combines operational management with human‑centered leadership, reinforcing one of METRICA’s core principles: technology creates real impact when driven by committed people.
Corporate Culture and Professional Development at METRICA
Isabel’s career path demonstrates how professional growth and organizational culture can evolve together. At METRICA, we foster a work model built on collaboration, active listening, and continuous improvement.
We recently featured her professional journey on our social media channels as part of our “Getting to Know the People Behind METRICA” series, highlighting the talent that drives our organization forward.
People Powering Digital Transformation
In the technology sector, excellence depends not only on tools and methodologies, but on the people who make them effective.
Stories like Isabel Liendo’s illustrate how international experience, people‑focused leadership, and strategic vision strengthen services such as IT Staff Augmentation and support long‑term digital transformation initiatives.
At METRICA, transforming and innovating in the IT sector is part of our everyday work.
